Total Care Pharmacy We are currently looking for experienced, energetic, detailed oriented Patient Services Representatives to respond to email and chat inquiries in our Call Center. Qualified individuals must possess excellent writing skills, have the ability to multi-task and prioritize, and have strong problem solving skills. To provide exceptional customer service via email and live chat.
Responsibilities:
Email Support
1. Respond to patient emails regarding medical billing inquiries and concerns.
2. Resolve billing issues promptly and professionally.
3. Provide accurate information on billing, insurance, and payment options.
Live Chat Support
1. Engage with patients via live chat, addressing billing questions and concerns.
2. Utilize knowledge base and resources to provide accurate information.
3. Troubleshoot billing issues and escalate complex concerns.
Customer Service
1. Provide empathetic and personalized support to patients.
2. Address patient concerns and resolve issues promptly.
3. Educate patients on billing processes and insurance options.
Data Entry and Record-Keeping
1. Accurately update patient records and billing information.
2. Document patient interactions and resolutions.
Requirements:
1. 1+ year of customer service experience in medical billing or healthcare.
2. Knowledge of medical billing processes and insurance regulations.
3. Excellent communication, problem-solving, and conflict resolution skills.
4. High school diploma or equivalent required; associate's or bachelor's degree preferred.
Preferred Qualifications:
1. Certified Medical Reimbursement Specialist (CMRS) or Certified Billing Specialist (CBS).
2. Experience with electronic health records (EHRs) and medical billing software.
3. Familiarity with HIPAA regulations.
What We Offer:
1. Competitive salary ($35,000 - $50,000/year).
2. Comprehensive benefits package (medical, dental, vision).
3. 401(k) matching and paid time off.
4. Opportunities for professional growth and training.
5. Flexible remote work environment.
Technical Requirements:
1. Reliable high-speed internet connection.
2. Quiet, dedicated workspace.
3. Computer and software meeting company standards.
Performance Metrics:
1. First Contact Resolution (FCR).
2. Customer Satisfaction (CSAT).
3. Email/Chat Response Time.
4. Quality Assurance scores.
Total Care Pharmacy is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of all races, ethnicities, disabilities, veteran status and backgrounds.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....- Available Evenings, Weekends, and Holidays - Available from 7:00 PM to 7:30 AM on work nights (mostly sleeping hours) Room and board provided on work days - Assist with evening study hall - Work as part of a team dedicated to the safety and overall personal wellness...
MARINE ELECTRICIAN Lewes, DE $35-38per hour 72-80K + + Bonus + Full Benefits The Marine Electrician troubleshoots, repairs, and performs installations of electrical equipment and systems on board vessels, shore-tie installations, and other shore side facilities...
...Must have prior experience with State Farm ROLE DESCRIPTION: As an Account Manager for a State Farm Agent team, you play a crucial role... .... Prior experience working in a State Farm office is required... ...the flexibility to work from home while making a significant impact...
...Job Description Aberdeen Minervas : Bar Manager $15 per/hour + tips-help maintain an efficient and profitablerestaurant by ensuring that quality service is given to each and every guest.-hands-on, working position that requires bartending 5 nights/week and is...
...Field Tech Support Mgr-Sub Tech Support, Salt Lake City, UT, or Portland, OR # 111581 Date: Nov 2, 2024 Location: SALT LAKE CITY, UT, US, 84116 Company: PacifiCorp JOIN OUR TEAM PacifiCorp is seeking customer-centric candidates to grow and...